06 Section
Common mistakes & errors
Almost every Nusuk problem falls into one of these — here’s what each means and how to fix it.
“Something Went Wrong” when verifying
Visa data hasn’t synced yet, or a detail doesn’t match.
Fix: wait 24–48h after the visa issued, re-check digits, try the other number type, retry.
Name / details don’t match
What you typed differs from your passport, visa or GCC ID.
Fix: enter details exactly as printed — spelling, order, digits, no extra spaces.
Registered too soon
Verifying minutes after the visa is issued often fails.
Fix: give it up to 48 hours; create the email account meanwhile.
“No slots available”
Popular times fill fast, especially Rawdah.
Fix: use the :00/:20/:40 method, try other periods/dates, book days ahead.
A slot says “Soon”
That batch hasn’t been released yet.
Fix: return on the next 20-minute mark; seats also drop in weekly batches.
Lost a Rawdah slot you booked
You didn’t confirm the visit in time.
Fix: always confirm at least 48h before; keep notifications on.
Turned away at the gate
No permit, wrong time/gate, or QR wouldn’t load.
Fix: carry a screenshot of the QR; arrive 20–30 min early at the right gate.
App crash / “session expired”
Corrupted cache or long idle time.
Fix: update the app, clear its cache, log out/in, or reinstall.
Paying an “agent”
Permits are free; anyone charging isn’t official.
Fix: only book in the official app or website. Never pay a permit fee.
Used Nafath as a visitor
Nafath is for Saudi residents/citizens only.
Fix: register with email, then complete profile as International or GCC Visitor.
Brought a prohibited item
Bags, cameras, food, drinks and water are refused.
Fix: travel light — see the prohibited list; bring just your phone.
Children added incorrectly
Age rules differ, so bookings can fail.
Fix: young children usually don’t need a permit but must be with a guardian; older children need their own. Follow the prompt.